2-1-1 Virginia | United Way of Greater Richmond & Petersburg

211 logoWhat is 2-1-1?

2-1-1 Virginia is a 24/7 information and referral service, that is free and confidential, and available in over 140 languages.

When you dial 2-1-1, you will be connected to a trained professional who can provide referrals to health and human services including:

  • Basic human needs: Food banks, shelters, rent or utility assistance
  • Physical and mental health resources: Medicaid, Medicare, pre-natal care, children’s health insurance programs, crisis intervention, support groups, counseling, alcohol and drug rehabilitation
  • Work initiatives: Educational and vocational training programs, English as a second language classes, job training, GED preparation, financial and transportation assistance
  • Support for seniors and those with disabilities: Area Agencies on Aging, independent living centers, adult day care, meals at home, respite care, home health care, transportation and recreation
  • Support for children, youth and families: After-school programs, tutoring, mentorship programs, family resource centers, protective services, counseling, child care centers, and recreation
  • Volunteering in your community: Volunteer centers, mentorship opportunities, locations to donate food, clothing, furniture, computers or other items


During times of disaster, 2-1-1 VIRGINIA will work with local and state emergency management and disaster response officials to provide:

  • Accurate and up-to-date information for citizens of the Commonwealth
  • Volunteer and donation coordination
  • Crisis intervention and human services coordination
  • Access to disaster support services during the entire recovery process

Spread the Word!

Help us spread the word about 2-1-1 VIRGINIA. If your agency or community is having a health or community fair, contact us so we can present the services we offer. Email Richmond/Southside Regional Outreach Manager, Altise Street, at streeta@yourunitedway.org

Do you know of agencies in the community that should be listed in our database? We are happy to contact them and discuss criteria for inclusion. Email Richmond/Southside Regional Outreach Manager, Altise Street, at streeta@yourunitedway.org. Other contact information includes:  2-1-1info@councilofcommunityservices.org and 1-800-230-6977.


Download our 2-1-1 literature

   211 Answers Brochure
   211 Answers Brochure Spanish
   Employment Guide
   2-1-1 Virginia Annual Report 2015-2016 & Factsheet