211 Virginia

Connecting people in need to places that can help, 24 hours a day, seven days a week

211 is a free, confidential referral and information helpline and website that connects people of all ages and from all communities to essential health and human services, 24 hours a day, seven days a week.

A trained professional speaks to callers, learns about their situation and suggests sources of help — all using one of the largest databases of health and human services in Virginia. 211 Virginia helps in the areas of basic needs, health, jobs, education, older adults, family support and more. 

United Way of Greater Richmond & Petersburg supports 211 Virginia and employs a 211 Regional Outreach Specialist at our headquarters in Richmond. Learn more about 211 Virginia at 211virginia.org.

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How to access 211 Virginia

If you are using a telecommunication device for the deaf, dial “711” and ask for 211 Virginia. Calling from out of state? Use the toll-free number 1-800-230-6977 to ensure you reach 211 Virginia. 

Text the keyword “connect” to 247211 to reach the 211 Virginia live text chat. Customers can chat with a community resource specialist about their health and human service needs and get information on help in their community. Message and data rates may apply. Text HELP for help or STOP to cancel. Terms and conditions apply

Click here to chat online with a community resource specialist.  

The 211 Virginia website lets you browse available community resources by category or zip code. Click here to get started

211 Virginia offers service directories with phone numbers so you may call providers directly. Click below for phone numbers:

For services in: City of Richmond, Counties of Charles City (CC), Chesterfield (C), Goochland (G), Hanover (HA), Henrico (HE), New Kent (NK) and Powhatan (P)

For services in: Cities of Colonial Heights (CH), Hopewell (H), and Petersburg (P) Counties of Dinwiddie (D), Emporia (E), Greensville (G), Prince George (PG), Surry (SU) and Sussex (S)

Spread the Word about 211 Virginia

Help us spread the word about 211 Virginia. If your agency or community is having a health or community fair, contact us so we can present the services we offer. Do you know of agencies in the community that should be listed in our database? We are happy to contact them and discuss criteria for inclusion.

Have questions? Need more information?

For more information about 211 Virginia, contact Altise Street, Richmond/Southside Regional Outreach Manager.