Virtual VITA: Online Tax Filing Assistance

We are once again partnering with Code for America to bring GetYourRefund to our region. This is a way for United Way’s IRS-certified volunteers to help you from the security and safety of your home. Our team of trained volunteers will prepare your return while communicating with you throughout the entire process.

We encourage interested parties to view the tutorial to see how the online process works and reach out to if you have any direct questions.

Note: If you currently reside in a state outside of Virginia please visit GetYourRefund to connect to a program in your home state.

This service will begin on February 1, 2022.

Here is How it Works

  1. Go to GetYourRefund to opt in to the service.
  2. Answer questions. We’ll ask you to verify your identity as well as a series of questions about your finances.
  3. Submit documents. Share all necessary documents (ID, W-2’s, 1099, 1095-A,B,C).
  4. Phone review. We will review everything with you over the phone.
  5. Get your refund. If you choose to file your taxes, our tax volunteers will help you e-file.

Am I Eligible?

This program is available to any taxpayer:

  • With a valid email address and phone number.
  • With an income below $58,000.
  • With a current SSN or ITIN.
  • Please note that all customers are required to provide us with a valid government issued ID for each taxpayer, social security card/ITIN paperwork for all individuals listed on the tax return, and all tax documents.   

Questions or Problems? 

These are unprecedented times we are in and this is a new program not only for you, but for us too. We appreciate your patience while we begin this virtual assistance process. Learning about any problems that pop up will help us better serve individuals who come after you. We welcome any questions you may have. Please reach out to for assistance.

About GetYourRefund

GetYourRefund is a non-profit service built by Code for America in partnership with IRS-certified Volunteer Income Tax Assistance (VITA) sites nationally. Code for America is a non-profit technology organization dedicated to making government work for the people that need it most. This portal meets all IRS security standards and your information will be as secure as if you were visiting one of our in-person tax sites.