211 Virginia

What is 211?

211 is a free, confidential referral and information helpline and website that connects people of all ages and from all communities to essential health and human services, 24 hours a day, seven days a week.

A trained professional speaks to callers, learns about their situation and suggests sources of help — all using one of the largest databases of health and human services in Virginia.

United Way of Greater Richmond & Petersburg supports 211 Virginia and employs a 211 Regional Outreach Specialist at our headquarters in Richmond.

Through 211 Virginia, United Way connects people with many different services, including:

  • Basic human needs: Food banks, shelters, rent or utility assistance
  • Physical and mental health resources: Medicaid, Medicare, prenatal care, children’s health insurance programs, crisis intervention, support groups, counseling, alcohol and drug rehabilitation
  • Work initiatives: Educational and vocational training programs, English as a second language classes, job training, GED preparation, financial and transportation assistance
  • Support for seniors and those with disabilities: Area Agencies on Aging, independent living centers, adult day care, meals at home, respite care, home health care, transportation and recreation
  • Support for children, youth and families: After-school programs, tutoring, mentorship programs, family resource centers, protective services, counseling, child care centers and recreation
  • Volunteering in your community: Volunteer centers, mentorship opportunities, locations to donate food, clothing, furniture, computers or other items

During times of disaster, 211 VIRGINIA will work with local and state emergency management and disaster response officials to provide:

  • Accurate and up-to-date information for citizens of the Commonwealth
  • Volunteer and donation coordination
  • Crisis intervention and human services coordination
  • Access to disaster support services during the entire recovery process

How do I access 211?

There are three ways to access 211:

Spread the Word

Help us spread the word about 211 Virginia. If your agency or community is having a health or community fair, contact us so we can present the services we offer.

Do you know of agencies in the community that should be listed in our database? We are happy to contact them and discuss criteria for inclusion.

211 Literature

Contact Us

For more information about 211 Virginia, contact:

Altise Street
Richmond/Southside Regional Outreach Manager
streeta@yourunitedway.org