Volunteer Income Tax Assistance

Helping families work toward financial stability by providing free tax assistance.

United Way’s Volunteer Income Tax Assistance (VITA) program offers free in-person tax preparation for families and individuals with income of $60,000 or less. Tax prep sites are located throughout the Greater Richmond and Petersburg region. 

Our work is made possible with the support of the Internal Revenue Service VITA Grant and Virginia Community Action Partnership.

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In-Person Tax Sites

Tax sites will open at the end of January and the beginning of February. If you are not able to connect with a tax site at this time, please check back when the tax site has opened. Below are the current tax sites and their schedules. Dates and times are subject to change.

Location: 300 E. 15th Street, Richmond, VA 23224 

January 30 – April 5  

  • Monday, Tuesday, Wednesday:
    • 6:00 p.m.-8:00 p.m. 
  • Closed on March 8.


Note:  Closed holidays and during inclement weather. 


Location: 1103 Oliver Hill Way, Richmond, VA 23219   

February 1 – April 7 

  • Monday, Wednesday:
    • 9:00 a.m.-1:00 p.m.
    • 5:00-7:00 p.m. 
  • Friday:
    • 9:00 a.m.-1:00 p.m.
  • Saturday (2/4, 2/18, 3/4, 3/18, 4/1):
    • 9:00 a.m.-1:00 p.m.
  • Closed on February 20.

Parking lot located at the corner of Coalter Street and Oliver Hill Way  

No appointment necessary.  Curb-side service only.  First come first served.  Do not arrive before 9:00 a.m.  Park in parking lot, located at the corner of Coalter St. and Oliver Hill Way.  Come to door if closed and knock loudly and wait. 

Location: 815 E Grace Street Richmond, VA 23219

February 7 – April 15 

  • Tuesday:
    • 3:30-7:00 p.m.  
    • Closed March 7
  • Thursday:
    • 3:30-5:00 p.m.
    • Closed March 9
  • Friday: 
    • 12:30-4:00 p.m. 
    • Closed March 3, 10, 17, April 7 
  • Saturday: (February 18, March 4, March 18, April 1, April 15)
    • 9:45 a.m.-1:00 p.m.   

Appointment preferred-limited walk-ins takenCall 804 505-4906 or schedule online https://calendly.com/shollistcce/vita-appointments-2023?month=2022-11  

Location: 1400 Perry St, Richmond, VA 23224

*Spanish Speaking location, assistance in Portuguese available

January 30 – April 18 

  • Monday, Tuesday, Wednesday:
    • 4:00-8:00 p.m.
    • Closed February 20 & 22, April 4, 5 & 10.


By appointment only:  804-230-4399 

Masks are required to be worn in the building

Location: Online

February 16 – April 14

  • Tuesday:
    • 12:00-2:00 p.m.

This is an online Do-It-Yourself service only. 

By appointment only: 804-461-3585

Location: Online

March 11 – April 18 

  • Saturdays:
    • 9:30 a.m. – 3:30 p.m.

This site preparers international (Form 1040NR) returns only and offers a DIY service for US Returns (Form 1040) through Zoom only. 


This is an online service only.  To make an appointment please e-mail roxannespindle@mail.com  


Location: 2999 River Road West, Goochland, VA 23063 

February 6-April 13  

  • Tuesday:
    • 4:00-7:00 p.m.,
  • Wednesday:
    • 9:00 a.m.-12:00 p.m.,
    • 1:00-4:00 p.m.
  • Thursday:
    • 9:00 a.m.-12:00 p.m.
    • 1:00-4:00 p.m.

  • Walk-in-days:
    • April 1, 9:00 a.m.-12:00 p.m.
    • April 8, 9:00 a.m.-12:00 p.m.

By appointment only for Goochland residents:  804-556-0605  

Location: 10780 Courthouse Road, Room 103, Charles City, VA 23030

March 6 – April 13 

  • Monday-Friday:
    • 9:00 a.m.-4:00 p.m. 


By appointment only for Charles City County residents:  804-652-2161 


Location: 106 South James Street, Ashland, VA 23005

February 7 – April 11 

  • Tuesday:
    • 4:00-8:00 p.m.  
  • Saturday: 
    • 9:00 a.m.-1:00 p.m.  


By appointment only: 804-223-0551


Virtual Tax Help

In addition to in-person services, we also now offer Virtual VITA Online Tax Filing Assistance. Our program offers a 100% online tax preparation from the comfort and security of home. This service requires that filers have access to the internet and a camera through a smart phone or a tablet.

Virtual VITA is run through GetYourRefund. GetYourRefund is a non-profit service built by Code for America in partnership with IRS-certified Volunteer Income Tax Assistance (VITA) sites nationally. Code for America is a non-profit technology organization dedicated to making government work for the people that need it most. This portal meets all IRS security standards and your information will be as secure as if you were visiting one of our in-person tax sites.

  1. All Virginia Residents can go to GetYourRefund to opt in to the service.
  2. Answer questions. We’ll ask you to verify your identity as well as a series of questions about your finances.
  3. Submit documents. Share all necessary documents (ID, W-2’s, 1099, 1095-A,B,C).
  4. Phone review. We will review everything with you over the phone.
  5. Get your refund. If you choose to file your taxes, our tax volunteers will help you e-file.

This program is available to any taxpayer:

  • With a valid email address and phone number.
  • With an income below $60,000.
  • With a current SSN or ITIN.
  • Please note that all customers are required to provide us with a valid government-issued ID for each taxpayer, social security card/ITIN paperwork for all individuals listed on the tax return, and all tax documents.  

If you earn $73,000 or less annually, you qualify to receive free coaching from an IRS-certified volunteer to help you successfully file your tax return. For more information on this service, contact tax@yourunitedway.org.

Become a Vita Volunteer

No prior knowledge or experience is necessary to become a VITA volunteer. We have several roles available to match a variety of skills and interests. Watch a video created by the Get It Back Campaign to show you what being a volunteer will be like.

United Way’s Volunteer Income Tax Assistance program is looking for volunteers to support select in-person tax sites as well as a virtual tax assistance service. Individuals are asked to serve one volunteer shift per week when the season opens in late January 2023.

$2.9 Million in total federal refunds for families in our region – 2022 Tax Season

From over 2,256 returns filed

“While our program offers free tax preparation for people with incomes up to $60,000, the reality is that most community members served by the program earn far less per year, on average $25,380.

Our volunteers not only provide free tax preparation services but also help many individuals and families claim the Earned Income Tax Credit (EITC), which helps to bring even more dollars into the households who need it most.”

Angela Otto, Interim President & CEO of United Way of Greater Richmond & Petersburg

Have questions or running into problems?

These are unprecedented times we are in and this is an evolving program not only for you, but for us too. We appreciate your patience while we begin new initiatives like our this virtual assistance process. Learning about any problems that pop up will help us better serve individuals who come after you. We welcome any questions you may have. Please reach out for assistance at any time.