Helping families work toward financial stability by providing free tax assistance.
United Way’s Tax Assistance Program offers free in-person tax preparation for families and individuals with income of $69,000 or less. Tax prep sites are located throughout the Greater Richmond and Petersburg region. Our work is made possible with the support of the Internal Revenue Service Volunteer Income Tax Assistance (VITA) Grant and Virginia Community Action Partnership.
2026 TAX SITE SCHEDULE
710 Dawn Street Richmond, VA 23222
Operating Dates:
January 31 – March 29
Fridays 8am-12:30pm
Saturdays 8am-12:30pm
Street Parking Only
This is a walk-in service. No appointment is necessary. Number served based on volunteers each day.
300 E. 15th Street
Richmond, VA 23224
Operating Dates:
January 26-April 1
Monday, Tuesday Wednesday
5:30pm-8:00pm
Note:
Closed February 16 and during inclement weather.
This is a walk-in service. No appointment is necessary. Number served based on volunteers each day.
815 E Grace Street
Richmond, VA 23219
Operating Dates:
February 6 – April 15
Mondays-Fridays 3:30pm-7:00pm
Saturdays 9:30am-1:00pm
Site Closures: March 7, March 9-13, April 2-4
Appointment preferred-limited walk-ins taken. Call 804 506-0704 or schedule online:
https://calendly.com/urdvita/tax-appointment-2026
Spanish Speaking location, assistance in Portuguese, French, American Sign Language
1400 Perry Street
Richmond, VA 23224
Operating Dates:
February 2 – April 15
Monday, Tuesday, Wednesday
4:00pm – 8:00pm
Thursdays 4pm-8pm: only on 3/5, 3/26
Closed February 16, February 18 and March 5
By appointment only:
804-230-4399
Open March 7 – April 11
Saturdays only 9:00am – 9:00pm
This site prepares international (Form 1040NR) returns only and offers a DIY service for US Returns (Form 1040) through Zoom only.
This is an online service only. To make an appointment please e-mail roxannespindle@mail.com
2999 River Road West
Goochland, VA 23063
Operating Dates:
February 9-April 9
By appointment only for Goochland residents: 804-556-0605
Mondays: 9:00am-12:00pm; 12:30pm-3:30pm
Tuesdays: 3:00pm-6:00pm
Wednesdays: 9:00am-12:00pm; 12:30pm-3:30pm
Thursdays: 9:00am-12:00pm; 12:30pm-3:30pm
Saturdays: 9:00am-12:00pm ONLY February 21, March 14, March 28
4301 Meadowdale Boulevard
Richmond, VA 23234
Operating Dates:
February 3 -April 9
Tuesday, Thursday
10:00am – 1:00 pm
By appointment only:
804-225-7917
Limited walk-ins taken based on availability of tax preparer.
Leave one clear message on the voicemail with your name and a good contact number. Calls will be returned in order received
within 24 business hours.
Scheduling opens January 14.
8508 Franconia Road
Richmond, VA 23227
Operating Dates:
January 28 – April 15
Wednesday, Thursday
4:00pm – 8:00pm
Closed 3/5
Saturday February 21 and March 14 only 11:00am – 3:00pm
By appointment only:
804-225-7917 Scheduling opens January 14.
Leave one clear message on the voicemail with your name and a good contact number. Calls will be returned in order received
within 24 business hours.
1401 N Laburnum Ave
Richmond, VA 23223
Operating Dates:
February 21 – March 28
Saturday 9am-1pm
By appointment only:
804-225-7917
Leave one clear message on the voicemail with your name and a good contact number. Calls will be returned in order received within 24 business hours.
Scheduling open January 14.
106 South James Street Ashland, VA 23005
Operating Dates:
February 7 – April 11
Tuesday: 4:00-8:00pm
Saturday: 9am-1pm
By appointment only: 804-223-0551
10780 Courthouse Rd
Charles City, VA 23030
Operating Dates: February
Virtual Tax Assistance Program is run through GetYourRefund. This service opens February 3, 2026. GetYourRefund is a non-profit service built by Code for America in partnership with IRS-certified Volunteer Income Tax Assistance (VITA) sites nationally. Code for America is a non-profit technology organization dedicated to making government work for the people that need it most. This portal meets all IRS security standards and your information will be as secure as if you were visiting one of our in-person tax sites.
- All Virginia Residents can go to GetYourRefund to opt in to the service.
- Answer questions. We’ll ask you to verify your identity as well as a series of questions about your finances.
- Submit documents. Share all necessary documents (ID, W-2’s, 1099, 1095-A,B,C).
- Phone review. We will review everything with you over the phone.
- Get your refund. If you choose to file your taxes, our tax volunteers will help you e-file.
This program is available to any taxpayer:
- With a valid email address and phone number.
- With an income below $69,000.
- With a current SSN or ITIN.
- Please note that all customers are required to provide us with a valid government-issued ID for each taxpayer, social security card/ITIN paperwork for all individuals listed on the tax return, and all tax documents.
OUT-OF-SCOPE for VITA – We DO NOT prepare the following types of returns or forms:
- Returns for those receiving rental income (landlords)
- Partnership or corporate returns
- Returns with farm or fishing income
- Schedule C (sole proprietor business) with losses or employees or inventory or any claim for actual vehicle expenses (vs. standard mileage rate) or expenses over $35,000
- Complicated and advanced Schedule D (capital gains and losses) including transactions using Bitcoin or other virtual currencies or any assets other than stock, mutual funds, or a personal residence
- Returns for taxpayers who are in the U.S. on an F, J, M, or Q visa
- Self-employed health coverage deductions for the premium tax credit
- Returns involving alimony/divorce agreements executed before 1985
- Tax returns for ministers and members of the clergy because of unique tax issues
- Form W-2 with code Q in box 12, indicating combat pay – Military certification requires; only certain sites have volunteers certified for Military returns – contact us
- Energy credits – Form 5695 Part 1 (out-of-scope)
- Form SS-5 (request for Social Security Number)
- Form 8606 (non-deductible IRA)
- Form 8615 (minor’s investment income)
- Form SS-8 (determination of worker status for purposes of federal employement taxes and income tax withholding)
- Certain types of pensions and annuity payments (Box 7 codes 5, 6, 8, 9, A, E, J, K, N, P, R, T, U, W)
Filers with a household income of $84,000 or less are eligible. File your taxes for free online. MyFreeTaxes allows people to file their federal and state taxes for free, and it’s brought to you by United Way. It takes most filers an hour or less to file from the comfort of their own home or wherever you have internet access. Click here to get started!
Become a United Way Tax Assistance Program Volunteer
No prior knowledge or experience is necessary to become a United Way Tax Assistance Program volunteer. We have several roles available to match a variety of skills and interests. Watch a video created by the Get It Back Campaign to show you what being a volunteer will be like.
United Way’s Tax Assistance Program is looking for volunteers to support select in-person tax sites as well as a virtual tax assistance service. Individuals are asked to serve one volunteer shift per week when the season opens in late January 2025.
$3.2 Million in total federal refunds for families in our region – 2025 Tax Season Results
From over 3,358 returns filed
“They had people that were there to assist me – fill out any documents I needed to fill out, all I had to do was sign them. That meant a lot to me because it felt like I was being accommodated.”
Ms. Randall, United Way Tax Assistance Program client since 2016
Ms. Randall had one of the 2,810 tax returns that the United Way Tax Assistance Program helped file in 2022.
Have questions or running into problems?
We welcome any questions you may have. Please reach out for assistance at any time.